privacy policy.

Who we are.

Rigid prints is a brand trading under AIB Innovations Ltd. a registered business in England & Wales. Its web address is https://www.rigidprints.co.uk.

what personal data we collect and why we collect it.

comments.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

media.

The only media we collect are those uploaded using our quotation form. These will not be made publicly available under any circumstances without written consent from the owner of the media files. We do use these files to obtain quotations from https://www.craftcloud3d.com/ to ensure that our quotes and turn around times are the best possible for our potential and existing clients.

contact forms.

Contact forms of all types including the quotation form will collect your email address and your name. These are not shared with anyone and are solely used to reply and provide our services.

purchases.

In addition to name, email and associated files, we also collect a contact number and both billing and shipping address. These are not shared with anyone without written consent.

cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

embedded content from other sites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

analytics.

This site uses Google Analytics to help us better understand user interaction with the website and to inform us on improvements to make your experience as smooth as possible. You can read how it works at https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview

who we share your data with.

We do not share any data that you input into our website with anyone, except as described in the section above. We may require release of information to the authorities upon their request, however this will only be conducted under the governing law. Your privacy will be protected as far as possible.

how long we retain your data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Users who request quotes will have their files, name, email and any additional information they gave stored indefinitely. This information can only be viewed upon request to our team at info@rigidprints.co.uk. Users can also request for complete removal of this data and confirmation. 

Users who purchase our services will have all or some of their details such as name, email, address, contact number, files and any other data given in relation to the purchase. This will be held indefinitely. Users can only request deletion of the files associated with the purchase. All other data will be retained on our copy of the invoices. 

your rights over your data.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

where we send your data.

Visitor comments may be checked through an automated spam detection service.

In addition your files will be used in automated quotation engines to ensure we give you the best price and turn around times possible.

your contact information.

Your contact information is not shared with anyone without written consent.

We may be required to pass it onto authorities, however this will only be conducted within the law and your privacy will be protected as far as possible.

additional information.

how we protect your data.

All data collected are stored on secure and encrypted servers. The only individual who has access to the information is the founder of rigid prints.

what data breach procedures we have in place.

We will notify all users to what extent any data breaches occur and what they can do to further protect their data.

any other business.

For all other privacy enquiries or clarifications please send an email to info@rigidprints.co.uk.