terms & conditions.

please read the following terms carefully before using this website. By accessing or using the site, you agree to these terms, the privacy policy, and all applicable laws and regulations. If you do not agree, do not use this site.

Last updated: October 22, 2019 at 16:30.

The following are terms and conditions of a legal agreement between you and AIB Innovations Ltd. (rigid prints is a brand operating under AIB Innovations Ltd.) its affiliates and partner (collectively, “rigid prints”, “we”, “us” or “our”). These terms and conditions govern your use of the services we offer (“rigid prints Services” or “Services”) and the use of rigidprints.co.uk (the “rigid prints Website” or “Website”).

By using the rigid prints website and service, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use the rigid prints Services and Website.

rigid prints services.

 The rigid prints services is made up of different services provided through the website. One of our services enables you to upload a 3D file to our website. Rigid prints then tests the file for manufacturability to the given specifications and finally have it 3D printed (also ‘manufactured’) by us.

If you want to turn your 3D model into a real object, you can place an order with us to have it manufactured. We manufacture all parts to the specification we’re provided with from your selected material. Data for each material we use can be found on the pricing page.

Unless stated differently, all costs will be billed and collected by AIB Innovations Ltd. If your model is not manufacturable or has features that may lead to unsatisfactory results of the manufacturing process, we will contact you and advise the changes that need to be made.

We use two platforms to check manufacturability of your model and possibly apply automated repairs. We use Cura by Ultimaker and Prusa Slicer by Prusa Research. Models that do not qualify for 3D print need to be inspected by an expert 3D designer, who might – but not necessarily will – be able to turn your model into one that can be manufactured. Most files require fixing, and in many cases, they will be done FREE OF CHARGE by rigid prints, though some models require complete modification that may require additional services. Expert services are available through rigid prints, you will be able to purchase them, also in combination with the 3D prints of your model. By purchasing expert services you will reduce, but not completely remove, the risks related to the potential non/limited-manufacturability of your model and the limits of the 3D printing technology, which might lead to unsatisfactory results of the 3D-print process.

We run routine checks on all models and will advise you, but we shall not be held responsible for any loss, damage or costs incurred if the model has features that are outside the guidelines stated on our design guidelines page.


getting a quote and placing an order.

To get a quote for a model you designed or that you found on the World Wide Web, you start with uploading the model using our quotation request form.  You can notify us of the quantity of the model you order, the turnaround time you want the model to be made in, colours, material, quality and as well as any additional services you require. As the next step, we will analyse your request. During the analysis we will upload your model to craftcloud3d.com to obtain competitive quotes and turn around times. We will then ensure we have all the information we need to provide you with a quote and begin manufacturing. If any information is missing we will contact you. Please be informed that the language to be used during the whole ordering process is English. Quotes are valid for 30 days from the date of issue.

unacceptable orders or cancellation of orders by us.

There may be technical or other reasons why we can not accept or must cancel your order during the entire ordering process, even after our acceptance of your order. (Such reasons can be for example but not limited to the unfeasibility of the model, the features of your model, the destination of the delivery you indicated in your order etc.) In case we cancel your order rigid prints or AIB Innovations Ltd will contact you via email.

Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files and they will be held liable for any legal actions as a result of the printing.

We reserve the right to reject any orders without providing a valid reason. If in case the client has already paid, they will be fully refunded.


The prices we provide are based on pricing of the material, print time, manual labour required and the turnaround time you choose and are valid for up to 30 days. Rigid prints reserves the right to change its prices without prior notice. Such changes, however, will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.


Payment must be made in full prior to printing. Lead times for the printing process start on completion of payment and not from the time of the upload. The cut-off for Express orders is any payment made before 3pm on weekdays. The lead time for Orders paid after 3pm will start from the next working day.

Payment should be made through an invoice emailed out and should be paid by as according to the terms & conditions stated on the invoice. Our preferred payment type is via BACS, but please note that the order lead time commences from the moment we receive the payment and not when the payment is initiated.


After sending your order, we will send you an order confirmation to the email address with which you supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email to our customer service at hello@rigidprints.co.uk.

amendments to Order including Adding files/Changing files.

After the acceptance and payment of the order, there can be no changes to the files or processes. Any changes are subject to a £10.00 admin charge which must be paid for before the change comes into effect.

lead times.

Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by a number of days.

If Express orders take significantly longer than expected, a partial refund may be given to equal the cost of an Economy order, but no full refunds are given.

There are no Lead time-related refunds for Economy orders. If you are on a deadline, it is strongly advised that you choose the Express tariff.


Your order will be delivered to your shipping address or will be available for pick-up depending on the service you choose. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given.

All packages are sent out in a protected box and by recorded delivery. In the event that packages are returned to us, we will resend them out, though this may incur additional charges.

In case of doubt, check the delivery address on any of the update notification emails you have been sent. We are not liable for any damage or cost caused by delay in shipping or delivery.

Change of shipping address is permitted, but only prior to your order being packaged. Once the package is sent it will be too late to change the address and we cannot reimburse any losses.

cancellation of your order, return of models.

Due to the nature of our Services, you cannot cancel your order after it goes into production. Orders that contain non-refundable items are still cancellable, however, note that refund or cancellation will not apply to items in the order that are non-refundable.

We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format and well outside the typical tolerances of FDM 3D printing.

minimum guaranteed thickness.

Parts are typically guaranteed with a minimum wall thickness of 0.8mm. We will print things thinner than 0.8mm, but it is at your own risk unless otherwise agreed upon as part of the initial specification during the quotation process. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered. We will only reprint for free at our discretion. Although we do our best to check over every single model for printing, sometimes thinner parts can be missed, rigid prints is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.

use of third party services.

In certain circumstances, it may be necessary for rigid prints to use a 3rd party company to complete orders or certain aspects of a job. e.g. finishing work. Rigid prints cannot be held responsible if there are any problems or longer lead times caused by using this 3rd party. Although we strive to complete jobs within the lead times stated, we can not always guarantee these. In any case, we will notify you if a third party is required to complete the job.

refund of production run sample.

If you are looking to place a production run with us but need a sample first, we are able to offer a refund of the sample order or part, up to the value of £40.00 excluding postage, once an order with a value of £500.00 and postage is placed with us for the same part, a refund can be issued. Only 1 sample refund is allowed per order, maximum refund amount is £40.00.

If one part exceeds £40 then we will at our discretion provide a refund of the sample production run with a custom minimum order value.

delays to order.

In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discolouration or damage, machine failure, power cuts and ‘Acts of God’. If one or more of these issues do arise, we will re-print the affected files, but this may cause a delay to the order while we await the reprints. As these problems are always unforeseen, rigid prints accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.

part accuracy.

FDM is one of the least accurate methods of 3D printing, thus rigid prints does not guarantee any part to any degree of accuracy, this is because of multiple factors including material variability, geometry effects on the printers which are outside the control of rigid prints. Some of which rigid prints cannot always consult on before the printing commences. However, most parts are within +/- 0.5mm’s of the original dimensions, or 0.5% of the dimension, whichever is greater. No reprints will be offered if a part falls to within the stated tolerances of evident features or those specified to be critical during the quotation process. If a part does fall outside of these tolerances, it is up to the discretion of rigid prints if the part is to be reprinted.

Anything that is under our 1 mm guaranteed thickness is not covered at all to any level of accuracy.

order refunding or reprinting.

In the rare cases that orders must be reprinted or orders are to be refunded due to issues with the printed parts, all received items must be shipped back to rigid prints or AIB Innovations Ltd. Shipping costs incurred are the responsibility of the client returning the package.

Rigid prints will not begin the reprinting or refund the order until the package has been received and assessed for damage or any other anomalies. For this reason, rigid prints recommends that orders are returned only via a tracked and recorded delivery service so that both parties have a record of the order being returned.

If rigid prints believes that the parts originally supplied conform to our Terms and Conditions and were agreed upon in the order Disclaimer, rigid prints will declare the order fit for purpose and will provide an explanation on the reasons why. No refund or reprint will be organised in this instance. Redelivery of the order is the responsibility of the client.

Any refunds or reprints that are agreed upon will complete within 10 working days unless otherwise stated, refunds or reprints are normally completed as quickly as possible.

issues with order or complaints.

Any issues that arise from any order that is placed with rigid prints, must be made within 10 working days of the order being received as per the tracking number provided at the time of dispatch. Failing to do so will waive all rights to any reprints or refunds. Rigid prints advises that you check all parts of your order when they arrive for any faults or issues regarding its service.


As rigid prints is independent of the design of the part, rigid prints offers NO warranty on any parts and does not insure against design in any way.

Though 3D printing is an excellent and cost-effective way to manufacture low volume and one-off items, the quality and price are unlikely to match those of mass-produced items. Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.

Rigid prints makes no warranty other than those made expressly in this terms and conditions to the fullest extent permitted by law, rigid prints hereby expressly disclaims any representations or warranties of any kind, expressed or implied, including without limitation warranties of merchantability, fitness for any particular purpose, or non-infringement. some states or countries do not allow limitations on implied warranties, so the foregoing limitations may not apply to you.

fit for purpose.

All parts that rigid prints manufactures are manufactured to a suitable standard. However, rigid prints stresses that any part manufactured for any other purpose than that of prototyping should be submitted for testing by the relevant regulating bodies. Rigid prints accepts no responsibility for parts used for any other purpose than prototyping. Rigid prints recommends that parts are certified for their use and deemed fit for purpose.

use of rigid prints website.

Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rest with rigid prints or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of rigid prints is strictly prohibited. You also agree that you will not use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.

This Website may provide links to other websites that are not under the control of rigid prints. Rigid prints shall not be responsible in any way for the content of such other websites. Rigid prints provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by rigid prints of the content of such websites.

Since the rigid prints Service is an online based service, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavour to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.

user generated content.


The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website by you, including but not limited to all uploaded 3D designs, pictures of your 3D objects, pictures of any model, comments on the Website, specifications provided in your order as well as the printed model we create for you based on your User Generated Content. All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights mean copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.

Rigid prints has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.

ALL data created/supplied by you remains your own intellectual property, unless you grant us your permission to distribute and share images and information of your parts, this does not include distributing the 3D file(s) that you have supplied us with. By paying for your order you agree that if necessary we are able to outsource your 3D data to one of our carefully selected partners, who they themselves are covered under ours and their own non-disclosure agreements that they won’t be able to use any of your data without first seeking your permission.

By agreeing to our service ‘Social Media Campaigns’* you agree that rigid prints is allowed to show and distribute images of your files, but not including the 3D data itself, via any of our channels, this includes our website and social media channels but it is not limited to these methods. By agreeing to this service we do not need to seek your written permission to distribute images of your files through any of our channels and you are not able to request for pictures to be removed after something has gone live.

*(Social Media Campaigns include sharing images of your prints across various forms of social media and on our own rigid prints’ website. Images of your prints will never be used without prior written consent).

intellectual property rights of 3D designs/models/prints.

You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any and derivative works like 3D renders. Except for the rights and licenses specified below, rigid prints shall NOT use, modify, display or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend rigid prints against third-party claims, and be held liable for all (direct and indirect) damages and costs incurred by rigid prints with respect to such claims.

We retain the right to review and refuse any order when it, in our own discretion, appears to infringe third party intellectual property rights.

We are happy to sign non-disclosure/confidentiality agreements where necessary.

limitations of liability.

 These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the rigid prints Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by English statute, common law and all laws applicable the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.

Rigid prints will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect, incidental, exemplary, special, punitive or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract, warranty or otherwise. Our maximum aggregate liability under these terms and conditions whether in tort (including negligence) or otherwise shall in no circumstances exceed the fee received from you by rigid prints for the relevant order.


You agree to indemnify and hold rigid prints, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

change of the website, the services and these terms and conditions.

Rigid prints reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.


These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by rigid prints represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and rigid prints. No amendment of these Terms and Conditions shall be binding upon rigid prints unless in writing and signed by rigid prints. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

any other business.

For all other terms and conditions enquiries or clarifications please send an email to hello@rigidprints.co.uk.